Privacy Policy

What is personal information?

Personal information is any information about an individual from which the individual’s identity can be reasonably determined.

Why do we collect personal information?

We collect personal information so that we can:

• Provide you with products and services that you have requested from us;
• Send you any information that you have requested from us, including marketing information.
• Answer any questions you may have.
• Respond to your feedback or complaints.

What happens if you don’t give us your personal information?

If we ask for your personal information and you don’t give it to us, we may not be able to provide you with the products or services that you are seeking.

Holding your personal information

We have processes in place to ensure the security of your personal information. We encrypt any data that we need to transfer to service providers, and we limit access to personal information within our organisation.

Disclosing your personal information

We only use and disclose your personal information for the purposes for which we collected it. From time to time, we may disclose your personal information to:

• technology providers, for the purpose of operating technology that we use to run our business, and to provide you with our products and services;
• government, law enforcement or statutory bodies, where we are required to disclose your personal information by law;
• organisations that we engage to provide us with communication services;

Any personal information that we need to collect to provide you with the products and services you purchase from us will be kept confidential as per the terms and conditions of the relevant product.

How can you access your personal information?

Simply send an e-mail to [email protected], specifying the information that you’d like us to send to you. If we can’t provide you with some of your personal information, or if there is likely to be a delay, we’ll let you know why. 

Using your personal information for marketing purposes

We may use your personal information to send you emails regarding our products and services, special offers, and any educational material we publish. 

You can opt out of receiving marketing messages from us by clicking the “Unsubscribe” link on any of our email messages, or by emailing [email protected] with the subject line “Unsubscribe”, and listing your name and email address in the email.

From time to time, we may partner with other organisations to promote their products and services to you. In these instances, The Reimagine Lab sends the communication to you, and does not disclose any of your personal information to the partner organisations. We do not sell or rent any of your personal information to any other organisation for marketing purposes.

Use of Website Cookies

We use cookies on our website for the following purposes:

• To ensure that our website works as intended, and that you are able to access all functionality securely and efficiently;        
• To make it easier and faster to use our website by remembering your preferences and storing previously entered data;
• To provide statistical information to us on website usage;
• To provide targeted content to users based on their activities on our website;
• To create targeted marketing campaigns for products or services that may be of interest and value to you.

None of our cookies capture your personal information. The cookies used on our website include those developed by us and those belonging to third parties who provide statistical, technical and advertising services to our website.

You are able to opt into and out of different types of cookies when you visit our website, by clicking on the “Cookie Settings” widget at the bottom of your screen. 

Complaints

If you have a complaint about the privacy of your personal information, we ask that you contact us. We will try to resolve any disputes promptly. If however, you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

Contact us

You can make any requests relating to your privacy by e-mailing us at [email protected]. You can find a copy of our privacy policy at our website, www.thereimaginelab.com